FAQs

Can I return or exchange my scarves and prints?

Certainly! We want you to be completely satisfied with your purchase. You can return or exchange your scarves and prints within 30 days of receiving the product, as long as they are in good condition.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at tientodesign@gmail.com within the 30-day period. Provide your order number and details about whether you'd like to return or exchange the product. We will guide you through the process and provide instructions on how to proceed.

Is there a cost for returns or exchanges?

Yes, customers are responsible for the shipping costs associated with returns or exchanges. The products must be returned in good condition to be eligible for a refund or exchange.

When will I receive my refund or exchanged product?

Once we receive the returned items and verify their condition, we will process your refund or send out the exchanged product. Please allow a reasonable amount of time for the shipping and processing of the return.

What if my product is damaged or defective?

If your product arrives damaged or defective, please contact us immediately at tientodesign@gmail.com with photos of the issue. We will work to resolve the problem and provide you with a replacement or refund.